Jerry started at KCI in 2020, bringing over 20 years of telecom experience across many areas within BellSouth, AT&T and Windstream. Jerry’s operational experience includes global leadership. He has a proven track record of success building high performing teams that produce outstanding results, streamlined processes and increased efficiencies. He has led small and large organizations, including Engineering, Network Support, IT Service Management and Call Center Operations with as many as 400+ employees.
Jerry is currently responsible for the operational performance and growth of the Engineering Support Center (ESC), which is comprised of multiple teams that include Provisioning, Service Activation Support, Managed Services Design, Offnet-Install Coordination and others. Under Jerry’s leadership the ESC has turned into an integral part of our business, providing successful service delivery for KCI’s largest customers.
Jerry holds a B.A. in Business Management and an MBA. He is also a veteran of the U.S. Army, which is where he got his start working in the telecommunications field.