About Us

KCI strives to provide solutions for the network system needs of our clients.

As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.

A Global Business with a Personal Approach

We were born in 2002, just outside the Research Triangle Park in Raleigh, North Carolina. Now, we are headquartered in Harrisburg, North Carolina plus offices in San Antonio Texas and our warehouse right here in the Tar Heel state.

We support businesses all over the world, but we never forget where we came from. No matter the size, scale, or needs of your project we deliver the same service and quality that has made us a leader in the telecommunications industry.

Meet the Executive Team

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J. Henry Graham

Chief Executive Officer

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Henry is a 20+ year telecom veteran that has tenure in all aspects of Business Development and Sales where he has developed a keen sense and understanding of the telecommunication markets and the Service Provider’s operations. Henry Co-founded KCI in August of 2002 after spending a number of years in the industry with Alcatel (now ALU) and Alcoa Fujikura Limited (AFL) in Senior Management positions. While at Alcatel, he was responsible for direct sales to national CLECs and ISPs headquartered in the Southeastern United States. He positioned and secured large multi-million dollar Cross-Connect and SONET ADM contracts with notable CLECs such as USLEC, New South/Nuvox and Deltacom. Prior to Alcatel, Henry was the National Sales Director at Alcoa Fujikura Limited (AFL) Networks where he initially helped develop AFL’s National Sales Organization for their new founded Premise Fiber Optic Division. Henry was also instrumental in developing AFL’s premise fiber optic cable and hardware portfolio. After graduating from UNCG in 1986 and before AFL Networks, Henry started his career working in the Voice, Video and Data Communications industry for GNWC out of Chicago, Illinois; Carolina Cable and Anicom, Inc.

After becoming a partner at KCI in 2002, Henry’s primary focus is continual Business Development, while also leading its successful growth and operations plans. Mr. Graham has a B.A. in Organizational Communications and a minor in Economics from the University of North Carolina-Greensboro. In addition he is a veteran of the US Army honorably discharged where he worked in Tactical Operations and was a Fire Direction Specialist.

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Kevin Carpenter

Chief Operations Officer

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Kevin co-founded KCI in August of 2002 after spending several years with Alcatel (now ALU) as the Director of Installation Services for the Southeast. Directing an organization of over 120 people, Kevin managed the successful installation and test and turn up of ADSL, SONET ADMs systems in Cross-Connect throughout the Southeast. Prior to Alcatel, he was the Director of Installation Services for Nortel Networks in charge of all of PacBell’s DMS 100 installation, testing and turn-ups for the San Francisco/Oakland, CA area. After becoming a partner at KCI in 2002, Kevin’s primary focus is the company’s overall operations and growth. He oversees the continual operational and services development, ensuring successful delivery and customer satisfaction in all areas. Among others, Kevin holds countless certificates of training and certifications for the Nortel DMS, Alcatel ADSL, SONET ADMs and Cross-Connects platforms.

Sue Breitsprecher

Sue Campau

VP of Network Support Services

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Sue Campau started at KCI in 2011, bringing over 20 years of technical and project experience in Telecommunications. She has a proven successful record in directing CTAC and NOC Services for over 40 customers across six different legacy switching platforms and many legacy transport systems. She led the increase in CTAC business by 80% within her first two years and managed the expansion of her team by 70%, while maintaining stringent customer service level commitments to achieve 100% on time delivery of problem resolution, based on TL9000 standards. Sue’s leadership in NOC services has consistently provided overall outage resolution in under 3.8 hours across 7 different switching platforms for Best in Class Wireline TDM NOC services.

While at Nortel, prior to joining KCI, her commitment to quality earned her multiple prestigious awards in the Pride Club. Sue graduated from Iowa State with a BS in Computer Engineering, is a PMI certified PMP, a member of the Small Business Group in the Quest Forum and the National Association of Professional Women.

Lem Lynch

Karen Cragle

VP of Finance and Administration

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Karen oversees the Finance and Administrative operations at KCI Telecommunications. She is instrumental at streamlining processes and cost effective measures for KCI to assist in strategically planning for long term financial and organizational development. Working with the team, meeting these challenges, enables KCI to focus on Customer Solutions, along with providing our employees creative and satisfying opportunities to grow with KCI.

She came to KCI with over 20 years of telecommunication experience with ALLTEL and later Verizon Wireless. Previously, she held numerous positions in Network Performance, Planning and Accounting/Budgeting.

Karen holds a Bachelor of Arts degree in Economics/Accounting from Edinboro University in Pennsylvania and is a member of the National Association of Professional Women.

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Lee Basey

VP – Professional Services

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Lee leads our Professional Services team for both wireless and wireline customers. He is a 20+ year telecom executive with a broad range of operational experience. Prior to joining KCI, he managed major programs for various tier I telecom carriers across the United States and internationally. Additionally, he has led professional services teams to successfully deploy programs in excess of $1B. During the early stages of wireless PCS deployments, he led the engineering and operations team in North Carolina for BellSouth Mobility DCS. Following this Lee led major deployments for AT&T, Sprint, Verizon, Alltel, Cricket, and various other carriers. This unique blend of experience allows KCI’s professional services group to focus on all aspects of a customer’s project goals and brings a diverse depth of telecom experience. After graduating from the University of Oklahoma with a Mechanical Engineering degree he went on to get a master’s in Commercial Project Management from George Washington University and has his PMP certification.

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Chris Ramirez

SVP, Sales and Operations

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Chris Ramirez is the SVP, Sales and Operations and is responsible for managing KCI’s Sales and Resource Management divisions. Chris brings over 15 years of sales, business development and telecommunications team management to our organization. Over the course of his career, he has had P&L responsibility for various network infrastructure, professional and managed service organizations, as well as hardware and software maintenance firms. Chris holds a Bachelor of Arts from the University of California Santa Barbara, and a Master’s of Business Administration with a concentration in Business Analytics and Marketing from Syracuse University.

Jarred

Jarred Worth

Head of Customer Engagement

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Upon graduation in 1999, Jarred went to work for Alcatel as an Account Executive on the Sprint Sales Team.  Throughout his career at Alcatel, Jarred held various sales and sales operations positions, one of them being the Channel Manager responsible for helping the then newly formed KCI Telecommunications sell Alcatel hardware to various Communication Service Providers.

In 2010, Jarred left Telecommunications and ventured into IT services, working as the General Manager for a Managed Services Provider in San Antonio, TX.  A little more than four years later an opportunity to work for KCI emerged and Jarred jumped back into Telecommunications.

Today, Jarred is responsible for the account management and strategy of KCI’s largest customers and an integral part in determining the strategic direction of KCI.

Jarred holds a degree in Agricultural Economics from Texas A&M University and an MBA with an emphasis in Finance from Rockhurst University.

Samantha Smith

Samantha Smith

Chief Human Resources Officer

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Samantha (Sam) began working with KCI in 2017 and manages Human Resources and Employee Relations. As an HR representative, she has been vital to the development and management of KCI’s policies and procedures, benefits administration, employee relations and safety.  She is also responsible for ensuring employment law compliance in more than 30 states.  Prior to joining KCI, she spent 8 years as part of an HR team for a world-class automotive company with a manufacturing plant in South Carolina, where she gained valuable knowledge in many facets of HR. Preceding her time in HR, she served as a Marketing Director for a national food chain for almost 2 years.

 

Sam holds a Bachelor of Science degree in both Marketing and Human Resources from the University of South Carolina in Columbia, SC. She earned her SHRM-CP certification in 2017 and has intentions to continue to further her certifications. She is a member of the National Society of Human Resources Management and the Lake Norman Society of Human Resources Management. In her free time, Sam spends too much time with her dogs and enjoys outdoor activities with friends and family.

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Clark Spooner

Director of Account Management

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Clark Spooner joined KCI in 2016 and quickly worked his way into a key leadership role where he was tasked with the development and execution of KCI’s Resource Management strategy. During his tenure, Clark has been responsible for the tactical and strategic delivery of KCI’s Resource Management service offering which has recognized continued growth year over year. Under his leadership, Clark’s division has diversified KCI’s customer portfolio by breaking into key market segments that include hyperscale, wireless, and large-scale enterprise clients. His responsibilities also include oversight over several tier-1 carrier programs, system integration partnership management, and large scale network infrastructure staffing projects.

Clark holds a Bachelor’s degree in Business Administration with an Economics concertation from the University of North Carolina Wilmington.

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Brandon Alligier

Director of Recruiting 

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Brandon got his start in recruiting in 2001 after being hired as a Junior Recruiter for an IT staffing company based in San Francisco, CA. Three months later, he was promoted to recruiter placing mid-to-senior level IT professionals nationwide. Throughout Brandon’s career, he has held various recruiting and leadership roles with leading companies in the industry. By utilizing his hands-on experience, he thrives in improving recruitment processes from Applicant Tracking Systems to Social and Digital Media outreach. Today, Brandon manages the daily operations of the KCI Recruiting Team dedicated to the overall success of KCI’s Resource Management Group.

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At KCI, our primary goal is simple: deliver unparalleled service and quality, cost-effective solutions for all engineering, installation, and asset management needs. Discover the difference a quality service partner can provide.

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