Network Support

Your network is your lifeline — and we make it our goal to ensure that your network is functioning at its best without any interruptions.

KCI Telecommunications Network Support Services

Keeping you Connected

Every telecommunications company needs an efficient and optimized network to provide their services. Entrust your network with KCI and we’ll help you monitor, maintain, and troubleshoot your entire network as if we were your equipment’s original manufacturer!


Best in Class Support Team

Our Customer Technical Assistance Center (CTAC) can provide hardware support services at Tier 1 – Tier 3.9 to service providers in the United States. We also offer technical assistance at a tier 1 level for company transmission channels.

  • Central Office Consolidation Services
  • On-site availability and support
  • Central Office Migration Services
  • Multi-platform network, backplane, and wiring troubleshooting
  • Database assistance
  • Functionality testing
  • Custom scenario script development
  • Grounding audits and retrofits

If Your Network Never Stops Why Should We


24/7 Alarm Monitoring & System Support

Our Network Operations Center (NOC) can provide support services to you 24 hours a day, 365 days a year. Whether that’s monitoring alarms, reporting metrics, or simply troubleshooting system interruptions.


Multivendor Support

KCI has experience with different architectures from multiple vendors and their network equipment. KCI supports a variety of OEM platforms and switching systems from Tellabs, Coriant, Alcatel, and Lucent DCS


Rapid Response Time

Time is of the essence in the world of telecommunications. With KCI, you don’t have to worry about being late. We always meet our service-level agreements for on-time resolution and rapid response times. In fact, we’re proud to have 100% on-time delivery for the past 8 years!


Cyber Security Certified

Security has increasingly become a problem in modern technology. But, you don’t have to worry about that if you partner with us. KCI provides all of our networking services with top-tier security. We protect our clients’ data, maintain confidentiality, and minimize business risks as a result. KCI meets widely recognized and internationally accepted security standards. We have the ISO 27001:2013 certification to prove it!

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ISO logo