Customer Technical Assistance Center (CTAC) Network Support Services
The KCI CTAC is fully staffed with experienced and qualified engineers that for over a decade have provided technical support for a broad range of multiple OEM platforms. The areas of expertise include DMS, 5ESS, EWSD, GTD-5, AXE, DEX, and DCO switching systems, Eagle STP, Transport DCS from Tellabs, Coriant, and Alcatel-Lucent. KCI is currently providing CTAC support services under multi-year contracts to numerous companies including multiple Tier-1 service providers. KCI has proven to be capable of replacing your TDM OEM Vendor's Technical Support with better service, faster response times and a higher quality of support at a reduced cost to you.