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Network Support Services

KCI provides high-quality solutions for all your infrastructure challenges

We offer all our clients OEM Level Technical Support and Network Operations Center (NOC) service which provides 24/7 alarm monitoring and system support year-round. KCI can help minimize cost and risk while increasing profit and efficiency.

Customer Technical Assistance Center (CTAC) Network Support Services

The KCI CTAC is fully staffed with experienced and qualified engineers that for over a decade have provided technical support for a broad range of multiple OEM platforms. The areas of expertise include DMS, 5ESS, EWSD, GTD-5, AXE, DEX, and DCO switching systems, Eagle STP, Transport DCS from Tellabs, Coriant, and Alcatel-Lucent. KCI is currently providing CTAC support services under multi-year contracts to numerous companies including multiple Tier-1 service providers. KCI has proven to be capable of replacing your TDM OEM Vendor's Technical Support with better service, faster response times and a higher quality of support at a reduced cost to you.

What Makes KCI CTAC Network Services Special?

  • KCI has been certified to ISO 9001:2015 and TL 9000:2016-V R6.2/5.7 standards and is proud to have 100% OTD (on-time delivery) for the past 8 years! This assures our customers that we will meet all our SLAs for rapid response and on-time resolution.
  • The KCI difference is our dedicated and trained professional experts. All our engineers are OEM veterans with Global Product Support and Emergency Recovery Team experience. Our unmatched team of experts is ready to provide high-quality support solutions for all your infrastructure challenges and system needs!
  • KCI is dedicated to providing all of its services with the utmost security. Giving our customers confidence knowing they are working with a partner who has achieved one of the most widely recognized and internationally accepted information security standards is not the only reason we certified to the ISO 27001:2013 standard. KCI is committed to implementing processes that protect our customers’ data, minimize business risks and maintain confidentiality for all stakeholders.
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