KCI is proud to offer a wide variety of technical solutions crafted and executed by our trained engineers. From TDM switching and 24/7 technical support, to support and care for all DMS, 5ESS, EWSD, DCO and GTD5 switches, trust KCI to keep you connected all day, every day.
KCI has proven to be capable of replacing your TDM OEM Vendor’s Technical Support with better service and a higher quality of support and at a reduced cost to you.
Currently, KCI has over 4,000 TDM switches (DMS, 5ESS, EWSD, GTD, DCO) under contract where the majority is with Tier 1 Service Providers. All switches are supported by our full-time staff of engineers- all with an average of 25 years’ experience with the OEM. Quite a few of our engineers actually wrote code for these switches or designed the hardware while others managed the design and build-out and subsequently managed the OEM’s extensive labs while others manned the OEM’s ESAC.
At KCI, we provide a wide variety of standard services from support to system migration. Still, we always love a new challenge and are happy to discuss new service options to fit your needs. KCI is proud to be a service-based partnership, and we understand what it takes to create new, cost-effective network solutions. We thrive in providing the quality professional services needed to save money and stay in budget.
The KCI difference is our trained experts. Our experienced team is ready to provide resources and support services for all your network challenges and system needs!