Engineering Support Center

Reliance on enhanced connectivity continues to expand in both residential and business sectors

Engineering Support Services

The Engineering Support Center provides comprehensive circuit assessment, design, auditing, testing and back-office support across the provisioning and service delivery process for new services. To ensure accuracy and validity during intake of new customers, our experienced team of engineers will provide a quality work product that meets the high standards of the customers we support.

Highlights of our services include:

  • Holistic circuit analysis to support new service turn-up and install validation. link
  • End-to-end configuration and validation of backbone and distribution level infrastructure to facilitate new service activations and hardware installation. link
  • Coordination of ILEC, CLEC, and remote hands contractors in installations outside of traditional carrier footprints. link
  • Remediation and auditing of existing intake processes and workflows to streamline and organize activation pipelines. link

Additional Benefits:

  • Allow for rapid adjustment of service delivery pipeline to ensure new procedures and products are delivered successfully.
  • Guarantee of final provisioning document and customer records to ensure coherency and timely resolution of emerging issues.
  • Availability of KCI engineering resources to quickly expand or contract the workforce available for a project or pipeline.
  • Ability to free up internal customer resources to freely prioritize critical personnel where they can be the most effective.
  • Significantly reduce overhead costs related to failed installs, repeat truck rolls and failures resulting from low intake data integrity.

What makes the KCI ESC special?

  • Our team is comprised of industry professionals with many years of experience
  • We have the ability to scale up or down quickly to address customer needs
  • We can augment your existing team or completely take over work functions
  • Our team will complete work in accordance with your company standards and processes