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KCI is dedicated to providing comprehensive support for all your telecommunications needs. Our engineering support services cover a wide range of areas to ensure a smooth and efficient process from start to finish.
End-to-End Support
We assist you before and after service activation, ensuring that everything runs smoothly and addressing any issues that may arise. We lay the groundwork and provide day-of installation support. Plus, our after-install support includes identifying and correcting issues, ensuring the continued functionality of your services
We cover the design, installation, and provision of all managed services, including WiFi, switches, and security appliances. Our experts also collaborate with end-customer IT staff for product design, heat maps, and switch placement.
Our proactive defense measures include Security Operations Center (SOCaaS) as a service, Security Information and Event Management (SIEM), Secure Access Service Edge (SASE), Secure Connect (VPN), Network Monitoring, and Secure Access.
We test and guarantee remote device access, identify and correct end-to-end path issues, and facilitate testing across carrier network environments.
We review and improve your existing processes to make them more efficient. Our experts help migrate and optimize your network for enhanced performance.
We coordinate off-net installations, offering technical assistance and initiating contact with third-party carriers when needed.
We thoroughly check and understand your circuits to ensure they’re ready for new services. From standard to complex designs, we handle the entire circuit design and provisioning process based on industry standards and processes. Our services seamlessly integrate with your existing order infrastructure, ensuring compatibility and efficiency.
Network Strategy and Advisory Services
Infrastructure Analysis for Telecom
Network Design and Implementation
Wireline Network Enhancement Services
Service Provisioning and Network Setup
Network Process Automation
Comprehensive Telecom Deployment
Pre-construction Telecom Services