Engineering Support Center

KCI is dedicated to providing comprehensive support for all your telecommunications needs. Our engineering support services cover a wide range of areas to ensure a smooth and efficient process from start to finish.

KCI Telecommunications Engineering Support Center

End-to-End Support

We assist you before and after service activation, ensuring that everything runs smoothly and addressing any issues that may arise. We lay the groundwork and provide day-of installation support. Plus, our after-install support includes identifying and correcting issues, ensuring the continued functionality of your services


Engineers You Can Count On

Managed Services

We cover the design, installation, and provision of all managed services, including WiFi, switches, and security appliances. Our experts also collaborate with end-customer IT staff for product design, heat maps, and switch placement.

Security Services

Our proactive defense measures include Security Operations Center (SOCaaS) as a service, Security Information and Event Management (SIEM), Secure Access Service Edge (SASE), Secure Connect (VPN), Network Monitoring, and Secure Access.

Remote Device Access and Path Issue Resolution

We test and guarantee remote device access, identify and correct end-to-end path issues, and facilitate testing across carrier network environments.

Network Migration and Optimization

We review and improve your existing processes to make them more efficient. Our experts help migrate and optimize your network for enhanced performance.

Off-Net Services

We coordinate off-net installations, offering technical assistance and initiating contact with third-party carriers when needed.

Circuit Design and Provisioning

We thoroughly check and understand your circuits to ensure they’re ready for new services. From standard to complex designs, we handle the entire circuit design and provisioning process based on industry standards and processes. Our services seamlessly integrate with your existing order infrastructure, ensuring compatibility and efficiency.

Network Strategy and Advisory Services

Infrastructure Analysis for Telecom

Network Design and Implementation

Wireline Network Enhancement Services

Service Provisioning and Network Setup

Network Process Automation

Comprehensive Telecom Deployment

Pre-construction Telecom Services

Coordination of Contractors

Where Collaboration Meets Excellence

We manage and organize different contractors involved in installations, even in areas not typically covered by regular carriers.