Professional Services

Expertise Where It Matters Most

Trust the certified experts at KCI to transform your network

When you partner with KCI, you get more than just industry leading professionals. You get the solutions needed to save time, money, and unnecessary headaches. Minimize risk and maximize performance for you and your customers with a variety of professional services from KCI.

Expertise and experience make KCI the leading service partner for all your communication needs. 

KCI Professional Services



Network transformation is key to our client’s success as the world of Telecommunications changes.   KCI leverages network experts to migrate our customers’ networks in the future.


Audit + Reconciliation

KCI utilizes our Integrated Management system to streamline the audit and reconciliation process. This gives customers real-time accurate data and feedback on their networks.

Tech Support

Network Technical Support

We are committed to our customers’ success, so we hold ourselves to a high standard of providing consistent, best-in-class support and Engineering service.

Maintenance Support

Maintenance Support Services

Today’s complex networks require extensive maintenance to ensure the highest quality of service to the end customer.  KCI is committed to working with our customers to provide world class maintenance services, exceeding expectations.

Wireless Network Support

Wireless Network Support

Wireless networks are evolving rapidly, utilizing KCI’s professional services will fast-track your success. KCI brings years of wireless experience to our solutions allowing our clients to leverage the vast experience to exceed your expectations.

Program Management

Program Management

Our goal is to help you and your company save money while providing quality services. KCI provides the expert attention and service needed for the maintenance, management, and optimization of your telecommunication systems.


Our Experience Speaks for Itself -à Need to modify this into buckets that follow the outline above.

  • KCI’s OSS Engineers have 1000s of hours of experience, and dozens of large-scale OSS inventory updates and migrations across several Tier 1 and Tier 2 Telcos and MSOs. Our team has served as subject experts for several standards committees and user groups
  • Regional CLEC Migration from Remedy to MetaSolv — including leading a team that physically audited 18 Central Offices and documented all equipment and facilities to reconcile with new MetaSolv inventory while conforming to Telcordia standards.
  • Migration of two merged CLEC service providers’ MetaSolv inventory databases into a single system while converting to Telcordia standards—streamlining all provisioning plans, equipment specs, and modeling.
  • MSO network migration within Granite to include the physical and logical audits of their hub sites and routers. KCI prebuilt all new equipment and paths, and promoted to live environment throughout the migration process.
  • Dozens of projects covering DCS/Transport and Switching equipment migrations requiring OSS equipment additions and circuit updates.

Discover the KCI difference