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Professional Services

Expertise Where It Matters Most

Trust the certified experts at KCI to transform your network

When you partner with KCI professional services you receive expert support to deploy, operate, or optimize your network. You’ll receive the solutions needed to save time, money, and unnecessary headaches. You can depend on our Professional Services team to deliver the highest level of engineering support, software systems and integration, and program management. Whether installing equipment, integrating systems, or optimizing performance. KCI will help minimize risk and maximize performance for you and your customers. By choosing Professional Services, you’ll receive personalized service delivered by our experts.

KCI Professional Services

Migration

MSO network migration within Granite to include the physical and logical audits of their hub sites and routers. KCI prebuilt all new equipment and paths, and promoted to live environment throughout the migration process. Dozens of projects covering DCS/Transport and Switching equipment migrations requiring OSS equipment additions and circuit updates.

Audit + Reconciliation

KCI’s OSS Engineers have 1000s of hours of experience, and dozens of large-scale OSS inventory updates and migrations across several Tier 1 and Tier 2 Telcos and MSOs. Our team has served as subject experts for several standards committees and user groups.

Engineering Support

We are committed to our customers’ success, so we hold ourselves to a high standard of providing consistent, best-in-class Support and Engineering service.

Maintenance & Field Support Services

Today’s complex networks require extensive maintenance to ensure the highest quality of service to the end user. KCI is committed to working with our customers to provide world class maintenance and field services, exceeding expectations.

Wireless Network Support

Wireless networks are evolving rapidly, utilizing KCI’s professional services will fast-track your success. KCI brings years of wireless experience to our solutions allowing our clients to leverage the vast experience to exceed your expectations.

Program Management

Our goal is to help you and your company save money while providing quality services. KCI provides the expert attention and service needed for the maintenance, management, and optimization of your telecommunication systems.

Experience

Our Experience Speaks for Itself

Regional CLEC Migration from Remedy to MetaSolv — including leading a team that physically audited 18 Central Offices and documented all equipment and facilities to reconcile with new MetaSolv inventory while conforming to Telcordia standards.
Migration of two merged CLEC service providers’ MetaSolv inventory databases into a single system while converting to Telcordia standards—streamlining all provisioning plans, equipment specs, and modeling.

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