KCI GNOC (Global Network Operation Center) offers 24/7/365 support for our clients’ and their networks.

Why KCI?

Peace of mind that your network is supported by a Dedicated Team of Experts and a Company that is a Partner
NOC Service Packages scalable to the individual customer needs
Dedicated Customer Specific GNOC Business Interface
Reduced network support and monitoring costs
Significant reduction in downtime
Prevention and Immediate Outage/Event handling to ensure rapid recovery
Proactive/Predictive Network Monitoring
Focused on customer satisfaction and end-user experience
Rapid On-Boarding, with our Signature Fork-Lift Model
Our GNOC team is experienced with multivendor architecture and network equipment to include: Nortel, Alcatel, Lucent, Siemens, Adtran,
Cisco, CAC, Calix, TollBridge, Zhone, Orcale, Tellab, Alcatel, Juniper, Metaswitch, Sonus, Acme, NewBridge, Infinera, and more

Pricing that is in line with your expectations
24 x 7 x 365 staffed coverage
Tier 1, 2 and 3 support Software and Hardware Repair and Installation
Trunk groups, features and related translations for Network and Customer
Provide FCC reporting
LERG (Local Exchange Routing Guide) Updates. (NPA,NXX, LATA, LNP, LRN etc)
Day of Install/Field Technical Support
Field dispatch Management
Central Office Technical Support
SS7 Network Repair, Design, and Implementation
Proactive Health Check on Network Equipment
Proactive Network Monitoring
Chronic Resolution Program
Performs all schedule maintenance for network equipment and break fix repairs to include MOP (Method of Procedure) preparation/executions and scheduling
Remote and Physical Network Equipment Audits
Network Equipment Removal/Decommission
Spares & Repair option
Dedicated access into KCI’s Ticketing System