KCI GNOC
David Boone
2018-09-27T06:56:06+00:00
KCI GNOC (Global Network Operations Center) offers 24/7/365 support for our clients’ and their networks.
Why KCI?
- Peace of mind that your network is supported by a Dedicated Team of Experts and a Company that is a Partner
- NOC Service Packages scalable to the individual customer needs
- Dedicated Customer Specific GNOC Business Interface
- Reduced network support and monitoring costs
- Significant reduction in downtime
- Prevention and Immediate Outage/Event handling to ensure rapid recovery
- Proactive/Predictive Network Monitoring
- Focused on customer satisfaction and end-user experience
- Rapid On-Boarding, with our Signature Fork-Lift Model
- Our GNOC team is experienced with multivendor architecture and network equipment to include: Nortel, Alcatel, Lucent, Siemens, Adtran,
Cisco, CAC, Calix, TollBridge, Zhone, Orcale, Tellab, Alcatel, Juniper, Metaswitch, Sonus, Acme, NewBridge, Infinera, and more
KCI offer seamless support and scalability according to customer current and future network architecture requirements.
KCI Highlights
- Pricing that is in line with your expectations
- 24 x 7 x 365 staffed coverage
- Tier 1, 2 and 3 support Software and Hardware Repair and Installation
- Trunk groups, features and related translations for Network and Customer
- Provide FCC reporting
- LERG (Local Exchange Routing Guide) Updates. (NPA,NXX, LATA, LNP, LRN etc)
- Day of Install/Field Technical Support
- Field dispatch Management
- Central Office Technical Support
- SS7 Network Repair, Design, and Implementation
- Proactive Health Check on Network Equipment
- Proactive Network Monitoring
- Chronic Resolution Program
- Performs all schedule maintenance for network equipment and break fix repairs to include MOP (Method of Procedure) preparation/executions and scheduling
- Remote and Physical Network Equipment Audits
- Network Equipment Removal/Decommission
- Spares & Repair option
- Dedicated access into KCI’s Ticketing System
Contact Us today and we’ll prove our value, or call (704)456-1980.