KCI GNOC (Global Network Operations Center) offers 24/7/365 support for our clients’ and their networks.

Why KCI?

  • Peace of mind that your network is supported by a Dedicated Team of Experts and a Company that is a Partner
  • NOC Service Packages scalable to the individual customer needs
  • Dedicated Customer Specific GNOC Business Interface
  • Reduced network support and monitoring costs
  • Significant reduction in downtime
  • Prevention and Immediate Outage/Event handling to ensure rapid recovery
  • Proactive/Predictive Network Monitoring
  • Focused on customer satisfaction and end-user experience
  • Rapid On-Boarding, with our Signature Fork-Lift Model
  • Our GNOC team is experienced with multivendor architecture and network equipment to include: Nortel, Alcatel, Lucent, Siemens, Adtran,
    Cisco, CAC, Calix, TollBridge, Zhone, Orcale, Tellab, Alcatel, Juniper, Metaswitch, Sonus, Acme, NewBridge, Infinera, and more

KCI GNOC Services

KCI offer seamless support and scalability according to customer current and future network architecture requirements.

KCI Highlights

  • Pricing that is in line with your expectations
  • 24 x 7 x 365 staffed coverage
  • Tier 1, 2 and 3 support Software and Hardware Repair and Installation
  • Trunk groups, features and related translations for Network and Customer
  • Provide FCC reporting
  • LERG (Local Exchange Routing Guide) Updates. (NPA,NXX, LATA, LNP, LRN etc)
  • Day of Install/Field Technical Support
  • Field dispatch Management
  • Central Office Technical Support
  • SS7 Network Repair, Design, and Implementation
  • Proactive Health Check on Network Equipment
  • Proactive Network Monitoring
  • Chronic Resolution Program
  • Performs all schedule maintenance for network equipment and break fix repairs to include MOP (Method of Procedure) preparation/executions and scheduling
  • Remote and Physical Network Equipment Audits
  • Network Equipment Removal/Decommission
  • Spares & Repair option
  • Dedicated access into KCI’s Ticketing System

Contact Us today and we’ll prove our value, or call (704)456-1980.