KCI provides high-quality technical support; rapid response; round-the-clock recovery; translation; software; and field support.

Server Depolyment

KCI’s first-class support solutions will help you overcome infrastructure challenges. KCI improves and manages your physical infrastructure — by reducing operating costs and risk, we increase your profits and efficiencies.

Why KCI?

  • 20-25 year Nortel, Alcatel, Lucent, Siemens, Tellabs and Cisco Veterans
  • Software and Hardware Design Architects
  • 100% experienced in the OEM’s Emergency Recovery or Technical Support Organizations

Nokia Siemens Networks

  • NSN assigned all existing EWSD support contracts to KCI Multi-Vendor Support
  • Legacy Voice Switch – DMS(all), 5ESS, EWSD, DCO and GTD5
  • Legacy DACs and SONET Transport: ALU and Tellabs
  • Legacy Routers: Tellabs and Cisco

KCI CTAC Care + Support Services

KCI CTAC Care + Support Switch TechnologyKCI provides a wide range of services from support to migration. We welcome the opportunity to discuss new service offerings, as well as our standard packages. KCI is a Service-Based Partnership that understands the requirement for alternate cost effective sources of network solutions and the professional services that are required to reduce capital and operating budgets.

CTAC Care & Support Highlights:

  • Pricing that is in line with your expectations
  • 24 x 7 x 365 dedicated service
  • Tier 1, 2 and 3 support
  • Monthly call metrics reports
  • Spares & Repair option
  • On-site availability and support
  • Dedicated access into KCI’s Ticketing System
  • Overall network troubleshooting assistance across multiple platforms
  • Database assistance
  • Sanity Check to ensure optimum performance
  • Adding a new trunk group and related translations
  • Adding a new feature and all associated translations
  • Change of routing for a major function (SS7, LNP or AIN)
  • Testing of new functionality
  • Demonstration of a feature or new hardware
  • Development of custom scenario scripts
  • Grounding Audits and Retrofits

For nearly 15 years KCI has been offering professional, cost effective solutions for maintaining, managing and optimizing telecommunication systems.

KCI CTAC Care + Support is currently providing technical support for Tellabs, Coriant, Alcatel, Lucent DCS products.

CTAC Care + Support Highlights:

  • Pricing that is in line with your expectations
  • 24 x 7 x 365 dedicated service
  • Tier 1, 2 and 3 support
  • Monthly call metrics reports
  • Spares & Repair option
  • On-site availability and support
  • Dedicated access into KCI’s Ticketing System
  • Overall network troubleshooting assistance across multiple platforms

Our engineering and project management expertise make us the perfect partner for all your migration needs.

KCI CTAC Care + Support provides data support for the following manufacturers: Cisco, Tellabs and Alcatel.

CTAC Care + Support Highlights:

  • Pricing that is in line with your expectations
  • 24 x 7 x 365 dedicated service
  • Tier 1, 2 and 3 support
  • Monthly call metrics reports
  • Spares & Repair option
  • On-site availability and support
  • Dedicated access into KCI’s Ticketing System
  • Overall network troubleshooting assistance across multiple platforms

KCI offers the service provider a menu of cost effective services.

Legacy Support Plus Program includes standard 24/7 technical support coverage for legacy hardware, and hardware repair and replacement.

Additionally you’ll receive active network audits and recommendations; embedded switch; and transport and circuit inventory by subject matter experts. This includes planning recommendations for port recovery, cost avoidance, and migration planning and support.

  • Reduce current legacy support programs by up to 50%
  • Reinvest recovered expense in legacy modernization/ migration efforts
  • Yearly as legacy elements decline your support declines proportionally
KCI Support Plus Cost Comparison

Professional Network Transformation Services

  • TDM Switch Collapse to Next Generation Platforms
  • Switch and Transport Network Element Right Sizing
  • Network Optimization and Cost Saving Programs
  • Engineering and Installation Services
  • Technology Staffing and Project Management
  • Asset Management, Recovery and Disposition

The highest industry level of experienced resources is the bedrock of our company—KCI steps up to all of your network challenges.

KCI’s CTAC Care + Support Professional Team is the envy of its competitors. They are armed with more than the general requirements and certifications to provide top flight service.

  • DMS Support Engineers: KCI’s engineers are Nortel and Genband veterans with Global Product Support and Emergency Recovery teams experience.
  • Software Design Architects: KCI architects are experienced in DMS XPM Peripherals; XPM Robustness Suite; LCM Fix and Code Changes.
  • Laboratory Manager: KCI’s lab manager designed and managed the Nortel and Genband labs.

5ESS Support Engineers: Our team includes deeply entrenched veterans and Lead Engineers with extensive careers supporting the 5ESS switches at Bell Labs, Lucent Technologies and Bell Operating Companies.

  • Distinguished Member of Technical Staff International Translations
  • Distinguished Member of Technical Staff Critical Translations
  • Associate Member Technical Staff Feature Releases
  • Designed recent change and office data administration
  • Feature Testing and Verification AIN, ISDN and SS7
  • Process and Development for CPU to ASM coding
  • Engineering system, programming analysis and UNIX Shell programming

Contact Us today and we’ll prove our value, or call (704)456-1980.