KCI is a Professional Service-Based Partnership with a mission to deliver to the network infrastructure lifecycle management needs of our customers; offering integrity, excellence and value in our approach.

KCI is all about our employees… We seek out the most knowledgeable SMEs (Subject Matter Experts) in the industry covering our platforms and provide them the resources and latitude to focus on success. Defined as providing the most professional and inclusive Customer Service and support in the industry. As cliché as it sounds, it has been proven across time that people, attitude and knowledge make the Company; and KCI has the best of the best…
J. Henry Graham,
Chief Executive Officer
,
KCI Telecommunications
Learn About the KCI Executive Team
Server Lab

KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs.

Originally founded outside of Research Triangle Park in Raleigh, North Carolina in 2002; KCI is now headquartered in Harrisburg, North Carolina with sales offices in San Antonio, Texas and warehouse facilities in located in both North and South Carolina.

KCI Services

KCI truly understands the requirements for cost effective methods of providing managed network solutions, and the professional services that are required to reduce capital and operating budgets.

Professional Services

  • Migration Services
  • Audit & Inventory
  • Engineering Services
  • Overflow Support Programs
  • Cost Avoidance + Optimization
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CTAC Care + Support Services

  • Switch
  • Transport
  • Data
  • Support Plus Program
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Deployment Services

  • E, F + I
  • Central Office Supplemental Services
  • Hardware Testing + Certification
  • Asset Management
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Technical Staffing

“KCI is committed to the success of our Customers, we are constantly striving for improvement through technical training and the acquisition of advanced certifications.”
– KCI CEO Henry Graham

Certifications

  • TL 9000
  • PMP
  • CCNA

Development EWSD Training

  • Collaborated with Tier 1 Service Provider EWSD NOC Team
  • Developed Customized Course
  • Trained 30 NOC amd Translation Engineers
  • Offer either remote or on-site training

GUI Interface for ALU GTD5

  • Collaborated with Customer to define Interface Needs
  • Developing Interface with scheduled delivery

Solid State Drive for Major TDM Switch

Eliminates database corruption and system backups caused by SCSI platforms

  • This innovative solution replaces the 3.5” SCSI mechanical hard drive with a solid state hard drive.

KCI’s Advanced Laboratory offers exceptional trouble resolution and testing capabilities coupled with proven Quality Assurance practices where the sum offers the highest degree of customer satisfaction.

KCI has a state-of-the-art lab and testing facility located Harrisburg, NC that is used for Customer Care Trouble Resolution and the Certification of Legacy Central Office gear.

KCI’s clients can rest assured that all Trouble Resolution and Certification Standards meet or exceed the original OEM’s requirements.